All Programs
All Programs

As a part of PowerUpSuccess’ fully holistic learning philosophy, we’ve designed and deployed various certification programs that are world recognized and relevant. Whether it’s sales, leadership training, psychometric assessment programs, or EQ programs, we have it all.

Our curriculum and material are extensive and carry the class of having an international affiliation with organizations all around the world. Rest assured, you are signing yourself up for some world class training that will make you an even greater asset to your current job and future. You will begin to see yourself grow more effectively and be well-equipped to face challenges and to deal with them in a creative and yet professional manner.

As a part of PowerUpSuccess’ fully holistic learning philosophy, we’ve designed and deployed various certification programs that are world recognized and relevant. Whether it’s sales, leadership training, psychometric assessment programs, or EQ programs, we have it all.

Our curriculum and material are extensive and carry the class of having an international affiliation with organizations all around the world. Rest assured, you are signing yourself up for some world class training that will make you an even greater asset to your current job and future. You will begin to see yourself grow more effectively and be well-equipped to face challenges and to deal with them in a creative and yet professional manner.

PowerUpSuccess Group

All Programs

Win Win Negotiation Skills

This comprehensive negotiation skills program equips you with the essential skills to navigate the dynamic world of negotiation. By adopting the right mindset, one focused on collaboration and understanding, you’ll be ready to build rapport and establish trust with your clients, partners, or stakeholders.

 

Developing keen observation skills allows you to uncover their interests and tailor your communication accordingly. Effective communication, coupled with clear negotiation objectives, will help you articulate your needs and secure agreements that benefit all parties.

 

 

Methodology

This results-based program will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, facilitated and optimized environment, role-playing opportunities, case studies, games, real life scenarios, and open learning.

A Successful Participant Of This Program Will Be Able To:

Digital Marketing Essentials

This 2-day program equips marketing professionals with the essential knowledge and skills to navigate the ever-evolving digital marketing landscape. Through interactive sessions, relevant case studies, and practical applications, participants will gain a comprehensive understanding of core digital marketing channels, strategies, and measurement techniques. They will be empowered to make informed decisions, develop effective digital marketing campaigns, and drive measurable results for their organizations.

Methodology

  • This results-based program will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, facilitated and optimized environment, team bonding activities, case studies, games, real life scenarios and open planning.
  • Pre-program survey to assess current knowledge and tailor content.
  • Post-program evaluation to measure learning outcomes and identify areas for further development.

A successful leader of this program will be able to:

  • Understand the digital marketing landscape and its impact on customer behavior.
  • Identify key digital marketing channels and their applications (SEO, SEM, Social Media Marketing, Content Marketing, Email Marketing, etc.).
  • Develop a data-driven approach to digital marketing strategy and campaign development.
  • Master essential website analytics tools and techniques to measure campaign performance and ROI.
  • Learn best practices for integrating digital marketing with traditional marketing efforts.

The DNA of a Sales Superstar (1 Day Program)

The DNA of a Sales Superstar is a proven solution, used as a training intervention program by over 150 organizations over Asia to help mitigate gaps in sales mastery, with over 50,000 people attending this program in the recent years. Measured 60 days post-workshop, this program has been voted the top sales program ( as compared to other sales programs ), for helping sales professionals find greater meaning, discipline, focus and adaptability in dealing with various types of customers and sales scenarios, successfully increasing closing ratios by over 30%.

 

Using the latest psychometric sales profiling, specifically custom built for assessing the sales disposition & behavioral tendencies, sales competencies and motivational drivers of sales professionals, the insights gathered and debriefed as part of the course work, gives a unprecedented view and action improvement of their own areas of advantages, opportunities and development.

Methodology

This 1 day of interactive and results-based program will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including workshops, case studies, games, real life scenarios and open learning.

Each attendee will undergo and utilize The Sales Star Inventory Assessment tool during the learning journey.

At the end of the program, participants will be able to:

  • Achieve a positive change in your belief system and learn the secrets of harnessing your natural talents & greatest sales potential
  • Develop a Sales Identity that leads to a better quality buyer-seller relationship and, subsequently, more profitable sales
  • Learn the importance of client values and beliefs and how it produces ‘millions’ for people who understand it
  • Read buyers by understanding their communication styles and dominant deciding values
  • Increase emotional attachment of customers & their loyalty to you
  • Influence others to accept more responsibility & drive for results to support your cause within your sales organization

Delivering Service Excellence

What is Delivering Service Excellence?

Customer service excellence is crucial in today’s competitive business landscape, provides you the competitive advantage you need to survive in a tough business climate. In today’s agile customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

 

This customer service training course gives you the skills you need to communicate professionally, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Methodology

This results-based program will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, facilitated and optimized environment, case studies, games, real life scenarios and open planning.

At the end of the program, participants will be able to:

  • Recognise and Deliver Extraordinary Customer Service
  • Build Alignment with Your Service Vision.
  • Gain Repeat Business
  • Determine What Your Customers’ Needs and Expectations Are
  • Align Your Processes to Your Customer Needs
  • Effectively Hire, Motivate, Train and Empower Customer Service Professionals
  • Develop Skills to Lead Extraordinary Service

High Impact Manager

This experiential and engaging 2 days workshop is intended to accelerate the effectiveness of a people manager position. They shall experience activities that brings enables them to discover their true self in building meaningful relationship that is build on trust in aligning their team members in performing for one common success. It will enable them to appreciate the true role of being a manager at the workplace. This hands-on course provides ample opportunity to practice and implement useful skills during the session in building their confidence.

Methodology

Live workshop delivered in an engaging and interactive scenario based learning with practical hand-ons workshopping, small breakout sessions, role-play practice and work-place application.

At the end of the program, participants will be able to:

  • Identify key methods on how they can be an effective people manager
  • Acquire relevant leadership skills to know when to manage and when to effectively lead your team
  • Enable better of management of staff performance, employee morale and conflict resolution to drive results
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Sharpen facilitation skills to conduct effective and productive meetings to achieve common goals
  • Develop an effective approach to leading others in the New Economy / IR 4.0
  • Prioritize and delegate their work effectively
  • Plan and organize their work effectively
  • Increase communication, productivity and teamwork of individual vis-à-vis team

Delivering Service Excellence & Building Loyalty

These comprehensive 2 days program is designed to elevate the customer experience (CX) and cultivate long-term customer loyalty by equipping front liners with the right mindset, effective communication techniques and practical tools. Participants will gain a deeper understanding of the evolving expectations within the financial service landscape. By end of the program, participants will be equipped with a renewed sense of purpose and necessary skills to deliver exceptional customer service, strengthen customer relationships and enhance both individual and team performance through improved service excellence.

Methodology

Two days interactive and result-based program, using a variety of learning tools including in-class sharing, case studies, real life scenarios and role-plays.

At the end of the program, participants will be able to:

  • Understand what constitutes great customer experience in today’s fast-changing and digitally influenced financial services landscape.
  • Apply practical communication and service techniques to engage with diverse customers and meet varying expectations.
  • Appreciate the value of first impressions, service recovery, and delivering consistency at every customer touchpoint.
  • Cultivate ownership, empathy, and accountability to create memorable experiences that inspire customer loyalty.
  • Connect frontline service behaviours with long-term customer retention and brand trust, especially in competitive or price-sensitive markets.

Coaching & Mentoring at Work

This highly-engaging workshop is intended to bring alive the culture of coaching and developing others as people managers in ensuring success of the individual, department and organisation. The focus is on having a meaningful conversation to enable and empower growth for the direct reports, peers and team members. Learners will be provided the knowledge and skills to improve their coaching capability. This program will help learners build the confidence they need allowing them return to the workplace in becoming a coach to develop others.

Methodology

This results-based program will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, facilitated and optimized environment, team bonding activities, case studies, games, real life scenarios and open planning.

At the end of the program, participants will be able to:

  • Discover how to become effective Coaches and Empowering Leaders
  • Understand how to effectively engage with and develop your team
  • Learn how to measure, track and drive great performance from your team
  • Build stronger team building and unity among your team members
  • Acquire practical and powerful coaching skills to support daily Business Management efforts
  • Apply and Use the G.R.O.W. Coaching methodologies in becoming a better Coach for High Performance

Selling with Impact

Overview

This program equips Hino Sales Consultants with the entrepreneurial mindset and skills needed to excel in the world of commercial automotive sales.

 

They will develop the ability to confidently represent the Hino brand, influence clients throughout the sales process & various touchpoints, quicken the buying process and foster long-term relationships to ulitmately build strong repeat business and maximize after-sales opportunities.

Methodology

One day interactive and results-based program, using a variety of learning tools including in-class sharing, case studies, games, real life scenarios and open learning.

Through a combination of commercial automotive sales best practices and practical application, participants will learn to:

  • Develop an Entrepreneurial Mindset through the cultivation of ownership and a results-oriented approach in representing the Hino brand.
  • Drive Sales Efficiency by mastering efficient sales processes that influence clients towards quicker buying decisions.
  • Master Client Influence by effectively influencing clients at every touchpoint during the sales process and after sales journey ( ie. Consulting, Solutioning, Packaging, Delivery and Onboarding )
  • Grow the Hino Business by learning relevant strategies to secure repeat business and identify and develop after-sales opportunities.
  • Deepen Customer Loyalty by providing proper solutions and delivering professional & seamless experience for clients.

Turning Objections into Opportunities: Reframing Rejection to Drive Results

What is Turning Objections into Opportunities?

Turning Objections into Opportunities is a one-day, high-impact program designed to empower AEON Credit’s telemarketing team with the confidence, mindset, and practical tools to handle customer objections more effectively. In today’s competitive financial services landscape, rejections are no longer dead ends—they are gateways to deeper conversations, trust-building, and stronger conversions.

Methodology

One day interactive and result-based program, using a variety of learning tools including in-class sharing, case studies, real life scenarios and role-plays.

At the end of the program, participants will be able to:

  • Acquire a mindset shift: Seeing objections as opportunities, not rejections.
  • Master the 3A Framework (Acknowledge, Associate, and Ask) to handle tough objections with clarity and confidence.
  • Develop practical questioning skills to uncover hidden needs and concerns.
  • Have greater confidence in responding to common objections like “Not interested”, “Too expensive”, or “Already using another service.”
  • Enhance listening techniques to spot subtle buying signals and emotional cues.
  • Utilized a 30-60-90 day personal action plan to apply the learning beyond the training room.

Brand Storytelling Workshop

What is Brand Storytelling Workshop?

Turning Objections into Opportunities is a one-day, high-impact program designed to empower AEON Credit’s telemarketing team with the confidence, mindset, and practical tools to handle customer objections more effectively. In today’s competitive financial services landscape, rejections are no longer dead ends—they are gateways to deeper conversations, trust-building, and stronger conversions.

Methodology

One day interactive and result-based program, using a variety of learning tools including in-class sharing, case studies, real life scenarios and role-plays.

At the end of the program, participants will be able to:

  • Articulate the core elements of the AEON Credit Malaysia brand story, values, and “Customer First” philosophy.
  • Identify opportunities in daily customer interactions to share relevant brand stories and messages.
  • Develop and practice crafting compelling and authentic brand stories that resonate with diverse customer segments.
  • Utilize storytelling techniques to explain complex financial products and digital services in a simple and engaging manner.
  • Enhance customer relationships and build loyalty by connecting with customers on an emotional level through effective brand storytelling.

Sales Speak

What is Sales Speak?

Our Sales Speak sales presentation skills course gives you a platform to demonstrate your leadership qualities, communication skills, sales ability, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximize your message and increase your credibility in the eyes of colleagues and clients.

 

This course is designed to help those who have some experience of making presentations to strengthen their existing selling skills to create a more professional impact.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivational lecture, role-modeling, speaker coach’s life experience & examples, actual practice, real life scenarios and open learning.

At the end of the program, participants will be able to:

  • Stimulate and master your audience, be it small, medium or large in size
  • Have a vibrant style and be able to captivate the attention of everyone in the room easily.
  • Achieve the breakthrough results you want from your sales presentations.
  • Have your audience remember all your key messages long after your presentation.
  • Eliminate your own inhibitors to delivering the ‘Maximum Impact’ presentation.
  • Explain the complexities of your subject (a) in layman’s terms and (b) in a way that retains interest
  • Be the best sales presenter at a sales meeting / pitch / tender.

Essential Selling Skills

What is Essential Selling Skills?

This course, designed specifically for the Financial Services industry, covers all of the essential elements of the Financial Services sales process including how to overcome objections and how to close your prospect.

 

From learning about how buying decisions are made and how to apply proven sales process to understand your prospect better with effective communication skills, this course will be equip participants with the skills, the knowledge and the tools to close more sales.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, lecture, workshops, case studies, games, real life scenarios and open learning.

At the end of the program, participants will be able to:

  • Discover how to behave and what to do as “Financial Advisor” by embracing the appropriate essential selling skills
  • Set a positive and productive tone for the sales opportunity call
  • Leverage on the Sales Process and Selling Cycle to drive sales productivity
  • Describe their products and their organisation in ways that are meaningful and compelling to the customer
  • Manage and overcome objections / concerns from prospects and customers
  • Influence the outcome of the sales towards a positive close and customer experience

Mastering Client Relationships for B2B Sales

What is Mastering Client Relationships for B2B Sales?

ultiple relationship management, networking and strategic planning are all crucial skills to maximize and maintain the potential of key accounts. This course provides participants with practical and effective strategies to ensure that key account relationships are nurtured into highly valued partnerships.

 

This program will help participants build a solid relationship with their corporate clients or key client accounts and, be the preferred partner/vendor of choice while upholding their professionalism.

Methodology

This 2 day practical workshop will be experiential, exciting, engaging, thought provoking, motivational and above all FUN. It incorporates a variety of methods, which includes presentation, facilitation, videos, games/ activities, real-life scenarios, and group discussion.

At the end of the program, participants will be able to:

  • Recognize the roles and responsibilities in managing key client accounts
  • Differentiate the various levels of relationships with client
  • Use the 5 E’s key account relationship competencies to move up the client relationship level
  • Construct and implement clear strategic plans to consolidate your key account relationships and gain valuable new and repeat business
  • Distinguish and deal effectively with competitor threats
  • Engage and develop strong personal links with all the key individuals in your major accounts and turn relationships into solid long-term partnerships
  • Discover the keys to develop successful relationship management & customer retentions
  • Build and increase Trust as the vital element in sustaining successful partnership
  • Identify crucial actions as part of the strategies to maintain relationship with clients

Insights Based Selling

What is Insights Based Selling?

This practical and context relevant session will help your Sales Team go beyond traditional relationship based selling to instead embrace the best practices of Insight Based Selling.

 

Adapted into a 2 days customised power-packed session program, participants will learn why building relationships alone no longer works in securing business in the new economy. And they will walk away understanding the need and having working knowledge in applying the 3 part sales cycle of Insight Based Selling, with a focus on Teaching for Differentiation, Tailoring for Resonance & Taking Control.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, lecture, workshops, case studies, games, real life scenarios and open learning.

At the end of the program, participants will be able to:

  • Be inspired to embrace the need & practice enhanced Insight Selling skills for the new economy in a “V.U.C.A.” environment
  • Assess and understand their own current Sales capabilities profile & acquire high sales performance profile attributes
  • Probe more effectively with needs based questioning skills and create opportunities for cross-sell and sales performance uplift
  • Adapt & manage customer objections & challenges more effectively
  • Create practical and usable influential Sales Presentations / Engaging Customer Conversations
  • Make relevant connections from real life cases and practice newly acquired skills in role plays effectively
  • Handle objections in a variety of real life scenarios & challenges
  • Be equipped to negotiate effectively for more win-win results

Advisory Sales Breakthrough

What is Advisory Sales Breakthrough?

Understanding your retail / corporate customers* is crucial for banking success. This program delves into customer segmentation and buying behavior, equipping you to identify distinct groups and tailor your approach accordingly. You’ll learn to set and manage expectations, ensuring transparency and building trust. Mastering the art of conversation initiation, rapport building, and relevant questioning will empower you to engage clients effectively and trigger their interest.

 

In essence, this program provides a comprehensive toolkit for navigating the customer journey within deposits. By understanding behavior, managing expectations, and engaging effectively, you’ll be well-equipped to convert interest into action, build lasting relationships, and achieve your business goals.

Methodology

Participants will use a variety of learning tools including workshop-ing, role-playing, games, real life scenarios and open learning.

At the end of the program, participants will be able to:

  • Adopt a growth mindset & an attitude for positive change
  • Embrace the winning sales attitude that brings results – seizing the moment and make every opportunity count
  • Effectively influence their sales outcomes and grow their success in the new normal
  • Identify appropriate lead management techniques to optimise time and sales effectiveness
  • Start and carry a conversation to create attention, build rapport and use relevant questions to trigger client interest and action
  • Discover a prospect’s real buying intention and needs
  • Provide appropriate financial solutions that match client’s profile, needs and appetite
  • Use powerful story concepts to effectively communicate your organization’s offerings
  • Master powerful & proven methods to overcome objections and close the sale

Captivate Your Audience

What is Captivate Your Audience?

In the modern business world, excellent presentation skills will add a credible dimension to the leader-follower or customer-client relationship. Talented presenters not only carry a group or audience but also positively influence them.

   Our high impact presentation skills course gives you a platform to demonstrate your leadership qualities, communication skills, sales ability, influence and promotion potential. Our objective is to teach you proven skills and techniques that will enable you to perform at an advanced level. We will be giving action points to sharpen your image; maximize your message and increase your credibility in the eyes of colleagues and clients.

   This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact. Focus will be placed on helping participants to be equally effective whether presenting virtually or physically.

Methodology

Our training is carried out in a risk-free environment, which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video samples, video review, audio, workshops and group exercises to enhance the learning process.

At the end of the program, participants will be able to:

  • Assess their current presentation skill and set an action plan for improvement
  • Prepare for an effective presentation using the appropriate format, content & structure
  • Have a vibrant style and be able to captivate the attention of everyone in the room easily
  • Use story-telling to help your audience remember all your key messages
  • Eliminate your own inhibitors to delivering the ‘Maximum Impact’ presentation
  • Explain the complexities of your subject (a) in layman’s terms and (b) in a way that retains interest
  • Be the best speaker/presenter in both virtual & physical events
  • Achieve the results you want from your presentations

Advanced Facilitation Skills

What is Advanced Facilitation Skills?

Advanced Facilitation Skills is an intensive hands-on Masterclass designed to help participants acquire and master effective facilitation techniques. The program emphasizes a highly personalized and customized approach, focusing on enabling facilitators to manage group dynamics, drive productive discussions, and achieve sustainable outcomes.

Methodology

Our program is delivered in a highly interactive and supportive environment that allows participants to practice and refine their facilitation skills with confidence. We combine live virtual sessions, facilitation practice, personalized project feedback, and enhanced coaching with ongoing access to online resources and tools. This blended approach ensures that learning is practical, engaging, and directly applicable to real-world facilitation challenges.

At the end of the program, participants will be able to:

  • Master the role, purpose, and focus of a facilitator.

  • Differentiate between process and content in group discussions.

  • Apply practical facilitation tools to lead effective sessions.

  • Guide groups to reach consensus and final solutions through participation.

  • Handle challenges by managing disruptions, dysfunctions, and difficult participants.

  • Build sustainable agreements and frameworks for handling complexity.

  • Make effective decisions in high-stakes situations.

Building the Next Gen of Leaders

What is Building the Next Gen of Leaders?

Change is constant, in which progress requires strong leadership; that is NOT about changing the mindset of the group only, but the cultivation of an environment that brings out the best (inspires) the individuals in that group. This program embodies the essence of driving progress within the organization. Through the use of directive strategies that influence at the subconscious level, participants will become skilled at developing rapport across people and thinking styles. Leaders will affect subordinates to create chain reaction transformation amongst themselves and influence a more enriching work environment for pears and subordinates alike.

 

Cultivating cohesive teams will allow leaders to transform attitudes and team cohesiveness across departments with a higher sense of purpose. Lead others to become problem solvers and manage their time better. This program is unlike others in that it does not rely on employee buy-in or policy change to change behavior, but rather instills the personal drive to excel and create an environment that “feels” the leadership culture; thus the program has long-term effects.

 

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including workshops, case studies, games, real life scenarios, role-playing, buddy-system evaluation, and open learning.

At the end of the program, participants will be able to:

  • Develop leadership and interpersonal skills beyond strength in functional capabilities
  • Enable better of management of staff performance, employee morale and conflict resolution to drive results
  • Identify employee problems and key-ways to correct them
  • Learn how to measure, track and drive great performance with our practical Business Success Management Tool ( Results = Frequency of Activities x Competency to Apply )
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Sharpen facilitation skills to conduct effective and productive meetings to achieve common goals
  • Deepen influential skills to promote collaboration across stakeholders so that holistic solutions are offered to Clients
  • Acquire practical and powerful coaching skills to support daily business management efforts
  • Apply and Use the T-G.R.O.W. Coaching methodologies in becoming a better Coach for High Performance

High Performance Sales Management

What is High Performance Sales Management?

Sales performance management is the optimisation of an individual or team’s sales. In addition to the raw numbers of lead generation, closure rate and sales velocity, sales performance management is also measured by the quality of the sales in terms of customer satisfaction as well as customer loyalty expressed through repeat business.

 

Sales can be managed using a number of performance management tools that help educate and motivate the salesperson or team, set goals, and measure results as well as customer satisfaction.

Methodology

This results-based program will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including motivation, facilitated and optimized environment, team bonding activities, case studies, games, real life scenarios and open planning.

At the end of the program, participants will be able to:

  • Create more a dynamic and goal driven sales team
  • Develop a master plan to effectively manage the sales process
  • Communicate performance expectations and alignment of manager-staff consensus to develop an independent and focused sales team
  • Manage the performance of your sales team in a disciplined, specific but inspiring manner
  • Motivate team to maximise opportunities and drive for excellence plans and sales management tools for measuring and operating your business on a daily, weekly, monthly, quarterly and annual basis.
  • Define your sales team’s strengths and areas to improve as well as create an action plan for the continuous development
  • Use sales management tools to capitalise on the most productive opportunities
  • Turn performance measurement into a practical leadership tool

Going Beyond

What is Going Beyond?

Going Beyond is designed to strengthen SMBC’s leadership capability by equipping leaders with advanced facilitation skills that go beyond traditional training. It enables leaders to lead purposeful discussions, build stronger alignment, and create cultural transformation that drives accountability, collaboration, and breakthrough results. This program positions facilitation not just as a skill, but as a strategic enabler for empowering teams and cascading change across the organization.

Methodology

This results-driven program is highly interactive, practical, and engaging. Leaders will learn through a mix of workshops, team activities, case studies, real-life scenarios, and open discussions in a supportive environment. Tools such as SMBC’s Wevox platform, Leadership Sentiment Surveys, and the E.A.R. framework will be applied to ensure learning is hands-on, impactful, and directly relevant to SMBC’s cultural transformation journey.

At the end of the program, participants will be able to:

  • Critically analyze the current cultural state using SMBC’s tools and surveys.

  • Apply best practices from high-performance cultures to their leadership context.

  • Articulate the compelling reasons for culture change and its measurable impact.

  • Connect SMBC’s core values to the desired future culture of excellence.

  • Design a Culture Canvas and create a clear roadmap for implementation using the E.A.R. framework.

Winning Others Over
( Influencing Others for Results)

What is Winning Others Over?

Business today is one big negotiation. We spend a good part of our day negotiating with customers, co-workers, our bosses, other departments, customers, suppliers, and salespeople.

 

In a world of the new normal; of social distancing and virtual meetings, we need to have strong negotiation and influencing skills more than ever to survive in the ever- competitive business environment. Using these powerful skills, problems get solved collaboratively yielding results that are optimal for everyone involved. Because everyone is a winner, the relationships with both internal and external customers are not only preserved, they are enhanced.

 

Winning Others Over (WOO) will help professionals enhance their Influence Factor (I.F.) so that they can enjoy improved presence, better relationships and greater business results.

Methodology

F2F/Virtual workshop delivered in an engaging and interactive scenario based learning with practical hand-ons workshopping, small breakout sessions, role-play practice and work-place application.

Participating leaders get the knowledge, skills, and tools to:

  • Embrace the agile & responsive mindset in internal & external customer engagement
  • Understand the challenges and barriers to influencing others in the “New World Order” (remote work, information overload, diverse stakeholders)
  • Measure and understand your “Influence Factor” index
  • Harness your “I.F.” to effectively influence others in various situations
  • Master the “3 Key Steps to Woo-ing others” for building rapport and trust
  • Adapt your communication style to different personality types using “Different Strokes for Different Folks”

Interpersonal Effectiveness as a Leader

What is Interpersonal Effectiveness as a Leader?

These comprehensive 2 days program is designed to develop emerging and junior leaders by building foundational skills in self-awareness, communication, and influence. Participants will begin by gaining insight into their personal communication and leadership styles through the DISC profiling tool, helping them better understand how they relate to others in a team or cross-functional environment. This self-awareness forms the basis for strengthening interpersonal skills, improving collaboration, and fostering more productive workplace relationships.

Methodology

This two-day program is interactive and practical, combining self-assessments, group activities, role plays, and real-life scenarios. Using the DISC profiling tool, participants will build self-awareness, strengthen communication, and practice influencing without authority. The approach is supportive, engaging, and focused on applying leadership skills directly to the workplace.

Participating leaders get the knowledge, skills, and tools to:

  • Develop self-awareness by identifying personal communication and leadership styles using the DISC profiling tool, and understanding their impact on team dynamics and collaboration.
  • Enhance interpersonal effectiveness by applying strategies to build stronger, more productive relationships across functions and diverse working styles.
  • · Strengthen communication skills to express ideas with clarity, empathy, and influence, even in the absence of formal authority.
  • Cultivate leadership presence by demonstrating confidence, credibility, and authenticity in a variety of workplace interactions and contexts.
  • Embrace a people-centred leadership mindset focused on emotional intelligence, purposeful connection, and leading with influence and integrity.

Future-Ready Leadership

What is Future-Ready Leadership?

This program equips emerging corporate leaders with the strategic and practical skills to lead in a digital-first workplace. Through hands-on experiences with cutting-edge AI tools, participants will build confidence in content creation, workflow automation, and digital collaboration. By fostering a digital and future-ready mindset, junior leaders will be empowered to drive innovation, enhance team productivity, and lead transformation initiatives effectively.

Methodology

This program is delivered through a blend of interactive workshops, hands-on practice with AI tools, case studies, and team activities. Participants will learn by creating real business content, testing workflow automation, and practicing digital collaboration in a supportive environment. The approach ensures junior leaders not only understand digital concepts but also apply them directly to workplace challenges.

Participating leaders get the knowledge, skills, and tools to:

  • Develop self-awareness by identifying personal communication and leadership styles using the DISC profiling tool, and understanding their impact on team dynamics and collaboration.
  • Enhance interpersonal effectiveness by applying strategies to build stronger, more productive relationships across functions and diverse working styles.
  • · Strengthen communication skills to express ideas with clarity, empathy, and influence, even in the absence of formal authority.
  • Cultivate leadership presence by demonstrating confidence, credibility, and authenticity in a variety of workplace interactions and contexts.
  • Embrace a people-centred leadership mindset focused on emotional intelligence, purposeful connection, and leading with influence and integrity.

Design Thinking Essentials

What is Design Thinking Essentials?

Advanced Facilitation Skills is a hands-on program designed to equip leaders and professionals with the ability to guide group discussions, manage diverse perspectives, and achieve sustainable outcomes. The program focuses on building confidence in handling complex interactions, creating collaborative environments, and using facilitation as a strategic tool to drive alignment, accountability, and results.

Methodology

This program is highly interactive, practical, and results-oriented. Participants will engage in workshops, role plays, case studies, and real-life scenarios to strengthen their facilitation techniques. Using proven tools and frameworks, they will practice giving feedback, managing group dynamics, and applying structured processes to resolve challenges. The learning environment is supportive and engaging, ensuring participants gain both confidence and practical strategies to apply immediately in their workplace.

Participating leaders get the knowledge, skills, and tools to:

  • Master the role and purpose of a facilitator.

  • Differentiate between process and content in group discussions.

  • Apply tools and techniques to run effective facilitation sessions.

  • Handle disruptions, divergent views, and difficult participants confidently.

  • Foster collaboration and build sustainable agreements.

  • Guide teams toward consensus and sound decision-making.

  • Lead with influence by creating clarity, accountability, and shared ownership.

Key Account Management

What is Key Account Management?

In this rapidly changing market place, it is essential for organizations to create and then retain the clients that are most important to them.

 

Key account management and the development of key accounts are critical to an organization’s success or failure. It is the larger order or longer-term contract or business relationship that can smooth out the cash flow and create significant profit potential.

 

A key account is defined by the fact that it generates volume sales and an attractive profit margin to the seller company and it is on this basis that companies should start instituting plans on how to consolidate such accounts without having to look for new ones.

Methodology

This results-based course will be challenging, thought provoking, informational and inspiring. Candidates will use a variety of learning tools including workshops, case studies, games, real life scenarios, role-playing, buddy-system evaluation, and open learning.

This Two (2) days program will equip the participants with the knowledge, skills and tools needed to maximize and maintain the potential of key accounts through tested practical and effective strategies.

  • Complete a successful transition into an effective key account manager’s role.
  • Construct and implement clear strategic plans to consolidate your key account relationships and gain valuable new and repeat business.
  • Recognize and deal effectively with competitor threats. 

  • Use effective skills to persuade and motivate the key buyers, influencers and decision-makers.
  • Select the most appropriate approach to secure increased and profitable business from your key accounts.
  • Develop strong personal links with all the key individuals in your major accounts and turn relationships into long-term partnerships. 

  • Respect, reassure and motivate the key personnel charged with servicing and supporting your major accounts.

Communicating with Impact

What is Communicating with Impact ?

Communication skills are crucial particularly for employees from different regions. It ensures effective collaboration, it builds mutual understanding, and bridges cultural differences.

 

Clear communication minimizes misunderstandings, enhances teamwork, and fosters respect for diverse perspectives. It enables employees to share ideas, align on goals, and work toward common objectives despite the language barriers. Strong communication also promotes inclusivity, creating a supportive work environment where everyone feels heard and valued.

Methodology

One day interactive and results-based program, using a variety of learning tools including :

 

  • In-class sharing
  • Games based learning activities
  • Real life scenarios
  • Role playing
  • Practice with Feedback
  • Open learning

Goal & Learning Objectives

  • Enhanced Clarity: Ability to express thoughts clearly and concisely, minimizing misunderstandings in multicultural teams.
  • Active Listening: Develop skills to attentively listen and respond effectively in conversations.
  • Cultural Sensitivity: Gain awareness of cultural nuances and adapt communication styles accordingly.
  • Conflict Resolution: Learn strategies to address and resolve misunderstandings caused by cultural or linguistic differences.
  • Empathy in Communication: Foster understanding and respect for diverse viewpoints.
  • Non-Verbal Communication: Understand and interpret body language across cultures.
  • Language Adaptability: Improve skills to simplify or clarify language for non-native speakers.
  • Building Rapport: Strengthen interpersonal relationships across diverse backgrounds.
  • Feedback Delivery: Learn to provide constructive feedback in a culturally sensitive manner.
  • Collaborative Skills: Enhance teamwork and collaboration in a multicultural workplace.

Achieving Peak Performance

What is Achieving Peak Performance ?

This program is a practical webinar designed for individuals who want to enhance their self-management and create a more focused and stress-free way of working. It aims to equip participants with powerful tools and techniques to get more done in less time and more enjoyably. The program focuses on the three key pillars of peak performance: Determination, Discipline, and Domination.

Key Take-Aways

  • Identify steps to take a proactive approach, form good habits, and break bad habits.
  • Develop a self-driven attitude.
  • Recognize individual strengths and weaknesses to realign belief systems and break self-limiting thoughts.
  • Apply self-leadership and effective time management techniques.
  • Learn to manage stress and overcome challenges.

Fundamental Business Acumen Skills Workshop

What is Fundamental Business Acumen Skills Workshop ?

This one-day “Fundamental Business Acumen Skills Workshop” is designed specifically for the dedicated Support and Operational Staff of AEON Credit Malaysia. In today’s dynamic financial services landscape, a strong understanding of core business principles is no longer confined to management roles. This workshop aims to empower participants with essential business acumen, enabling them to see the bigger picture, understand how their roles contribute to AEON Credit’s overall success, and make more informed decisions in their daily tasks. By grasping key concepts such as financial literacy, customer centricity, operational efficiency, and the company’s strategic goals, staff will be better equipped to enhance their performance and contribute more effectively to the organization’s objectives.

Methodology

One day interactive and result-based program, using a variety of learning tools including in-class sharing, case studies, real life scenarios and role-plays.

At the end of the program, participants will be able to:

  • Understand Core Business Concepts: Define fundamental business terms and concepts relevant to AEON Credit Malaysia’s operations, including revenue, cost, profit, and market dynamics.
  • Recognize Financial Impact: Identify how their specific roles and daily activities contribute to the financial health and overall performance of AEON Credit Malaysia.
  • Enhance Customer Focus: Understand the importance of customer centricity in the financial services industry and identify ways to improve customer experience within their operational scope.
  • Improve Operational Awareness: Recognize the significance of operational efficiency and identify potential areas for process improvement within their teams and departments.
  • Appreciate AEON Credit’s Strategy: Gain a clearer understanding of AEON Credit Malaysia’s mission, vision, values, and basic strategic priorities, and how their roles align with these.

Human excellence starts with PowerUp.