Mystery Shopping is a great tool to measure quality of retail service or gather specific information about products and services. With this you are able to know what works and what are the areas of improvement to inspire and excite your team to sell better and give great service which in turn, lead to increased hit rates and closures.
We basically help client to understand the real situation on ground by being the eyes and ears on their behalf. We will have our undercover team to pay surprise visits to the designated location advised by the client to perform specific tasks such as:
- Asking questions about the product/ services to test their product knowledge
- Giving objections to evaluate how well they handle objections
- Going through the entire selling process to evaluate on their selling approach and skills
- Evaluate how they connect with the customers
- Observation from afar
Having done that, we will compile the evaluation and provide a detailed report on the buying experience which include the strengths and the gaps as well as recommendation to move forward.
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