Talent Development & Focus Areas:

Revenue And Profit Optimization

  • Finance Optimization
  • Revenue Optimization

Service Experience

  • Operation

Demand Generation

  • Sales & Marketing

HOSPITALITY

The global hospitality market is in the period of recovery with good market and demand growth after the recession of 2008/2009 however the increased supply and competitions throughout the hotel industry means that hoteliers must adhere to a consistent, long-term revenue, pricing, distribution and market share strategy.

Hospitality professionals and managers are faced with the daily daunting tasks of generating demands, making key decisions in setting the appropriate occupancy and rates in order to maximize and optimize the total revenue and delivering exceptional service experience in gaining customer loyalty for their respective hotels or resorts. The ability to integrate the right people, right processes and right tools will contribute significantly to the increase in performance, productivity and profitability.

Hoteliers should look closely to find spots where budgets can be made more efficient and the property’s food-and-beverage operation is one place to start. The idea of “doing more with less” requires managers to operate in a creative manner about ways to operate more effectively (in other words to “do the right things in the right way”) and to examine possibilities for cost savings that will not affect the guest’s perception of brand value & experience.

Talent & People development continues to be a challenge in the hospitality industry however organizations that has made a strategic decision to invest in equipping their associates are now reaping the rewards with more sales, better revenue, higher profitability and exceptional service experiences & deliverables.

SUCCESS FACTORS:

Revenue and Profability

  • Guest Satisfaction Index
  • Cost Competitiveness
  • Market Share Index
  • Association Satisfaction Index

 For further enquiries, please click HERE.

Hospitality Talent Development Series

  • Fundamental of Revenue Management
  • Strategic Revenue Management
  • Hospitality Finance for Non Finance Manager
  • Hospitality Sales Presentation
  • Influential Leadership
  • Hospitality Negotiation for Success
  • Creativity and Innovation
  • Hospitality Sales & Service Mastery
  • Fundamental of Revenue Management
  • Strategic Revenue Management (leaders)
  • Hospitality Finance for Non Finance Manager
  • Hospitality Sales Presentation
  • High Performance Coaching
  • Hospitality Sales Negotiation
  • Fundamental of Revenue Management
  • Effective Credit Control And Analysis
  • Procurement Management
  • Igniting Creative Revolution at Work
  • Foundation of Leadership
  • Food & Beverage Cost And Profitability Program
  • Fundamental of Revenue Management
  • Hospitality Finance for Non Finance Manager
  • Customer Service Excellence
  • High Performance Coaching
  • Igniting Creative Revolution @ Work
  • Hospitality Sales Presentation