In this modern day and age, the increased supply and competitions throughout the hotel industry means that hoteliers must adhere to a consistent, long-term revenue, pricing, distribution and market share strategy.
Hospitality professionals and managers are faced with the daily daunting tasks of generating demands, making key decisions in setting the appropriate occupancy and rates in order to maximize and optimize the total revenue and delivering exceptional service experience in gaining customer loyalty for their respective hotels or resorts. The ability to integrate the right people, right processes and right tools will contribute significantly to the increase in performance, productivity and profitability.
Hoteliers should look closely to find spots where budgets can be made more efficient and the property’s food-and-beverage operation is one place to start. The idea of “doing more with less” requires managers to operate in a creative manner about ways to operate more effectively (in other words to “do the right things in the right way”) and to examine possibilities for cost savings that will not affect the guest’s perception of brand value & experience.
Talent & People development continues to be a challenge in the hospitality industry however organizations that has made a strategic decision to invest in equipping their associates are now reaping the rewards with more sales, better revenue, higher profitability and exceptional service experiences and deliverables.
The following are empowerment programs that could enhance and propel hoteliers in their pursuit of excellence and success: